Technologies such as live chat, video chat, and AI offer intuitive ways to incorporate a personalized resource for eCommerce customers.
Articles & Insights
The latest and greatest in digital transformation thinking
5 ways Strategic Services is a win for manufacturing
The manufacturing industry's relationship with digital transformation initiatives is a relatively new and often misunderstood partnership. Although most significant industries...
Using Advisory Services to address customer service pain points
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
The five-point plan for successful Salesforce implementation in comms, media, and tech organizations
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh...
3 keys to integrating change management with project management
If you want effective PM/CM team integration, these three factors should be part of the change management and project management process.
5 integrated CRM features customers love as much as payers
Healthcare payers are a bunch of know-it-alls. But, then again, there’s a lot to know. Despite a complicated journey through the healthcare community, it often falls on the...
Financial services innovation: Focus on the now, not twenty years from now
The future’s so bright… not even wearing shades can prevent you from being blinded, at least a little bit. The addressable market predicted to come from the bright and shiny...
5 ways Automotive Cloud helps dealers change lanes between digital-based and in-person customer connections
Don’t be surprised if today’s customers know more about the cars on your lot than most of your sales team. Recent surveys show that around 75 percent of the customer’s experience...
Simplus CEO responds to a cooling economy with 3 proven strategies
The signs of a softening economy are hard to overlook. A slowing job market, high-interest rates, and fickle lending have consumers pulling back on discretionary spending and...