Articles & Insights
The latest and greatest in digital transformation thinking
Winter ‘24: What manufacturing, energy, and utilities need to know
The latest seasonal update to Salesforce is Winter ‘24, and it’s prepared to keep manufacturing, energy, and utility businesses warm with innovation and efficient operations...
Winter ’24 release highlights for consumer goods companies
As the consumer goods industry prepares for one of its busiest seasons—winter holiday shopping—it’s critical that all systems “go.” Updates from Salesforce help keep your hub for...
The automotive industry’s guide to the Winter ‘24 release
Start your engines. The latest Salesforce release has arrived. Winter ‘24 is full of countless valuable updates across all industries, but the automotive industry has some...
A Simplus employee interview: Klarizze David
We're excited to share an interview with one of our own, Klarizze David! Klarizze is an Associate Manager on the Managed Services - North America Team. Klarizze originally...
7 ways to offer automated CS for customers who can’t get no satisfaction
Less talk and more action. That’s the direction of today’s customer service innovations. Using automated customer communications to reduce the need for business interaction is a...
Winter ’24 recap: Features for financial services
It’s been a year of shaky confidence from clients with their financial services organizations. Due to the economic downturn and ever-looming fear of recession, customers are...
What telco companies should watch for in the Winter ‘24 release
The telco space is filled with constant M&A, negotiations, and ever-changing customer expectations—all forces that make it especially critical that companies in the market...
