As we reach the close of 2024, we’ve witnessed the landscape of enterprise contact centers evolve dramatically. Market perceptions around contact center modernization have...
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The latest and greatest in digital transformation thinking
2024 in review for CDP, Data Cloud, and more
In 2024, the conversation surrounding customer data platforms (CDPs) has shifted significantly. As enterprises grapple with increasingly complex data landscapes, the focus has...
7 reasons to ‘give thanks’ for your managed services team
Gathering around our tables this Thanksgiving is the perfect time to reflect on everything we're grateful for. If you find yourself relaxed and, for once, not worrying about IT...
Understanding data, AI, and the future of customer success with Salesforce Agentforce AI
Imagine predicting future purchasing behaviors, identifying at-risk customers, and delighting them with customized service before they churn. Imagine having the tools to empower...
Salesforce Data Cloud: The keys to personalized customer success
From hosting hybrid customer experiences to providing personalized preferences, today’s dynamic go-to-market landscape means understanding and leveraging data is more critical...
Thrive in ‘25 with Simplus and Salesforce
As we look forward to a new year, let's build new goals around transformative business operations powered by AI and data. Dreamforce 2024 highlighted Salesforce's dedication to...
Financial services’ deep dive into Salesforce Winter ‘25 release
Calling all financial services enthusiasts! The Salesforce Winter '25 release is here, and it’s packed with exciting updates tailored to banking, wealth management, insurance,...
A deep dive into Salesforce Winter ‘25 release for life sciences
The latest Salesforce Winter '25 release has brought a wave of enhancements and updates specifically tailored for the life sciences industry. Whether you're a pharma company,...
Manufacturing deep dive into Salesforce Winter ‘25 release
As we dive into the latest updates from Salesforce’s Winter ‘25 release, it’s clear the future is on our doorstep! With enhancements focused on optimizing asset management,...