The theme of 2023 for all industries may have been AI, but the boots on the ground in healthcare are still calling for simpler enhancements first. Whether it’s streamlined...
Articles & Insights
The latest and greatest in digital transformation thinking
What’s new for automotive in the Spring ‘24 release
Interconnected driving experiences or cars? Which one are you in the business of? If you answered the latter, you’re probably in trouble. Car dealerships, manufacturers, and...
7 banking contact center pain points that are costing you valuable CX
While the financial landscape evolves at warp speed, propelled by AI-supported technological innovations and customer-centric strategies, many banking call centers remain in a...
What’s new for media in the Spring ‘24 release
The media industry is always in demand—the question is where? In 2023 it became evident that traditional social media outlets are not going to sustain many media companies’...
What’s new for data and AI in the Spring ‘24 release
When Salesforce introduced its reimagined product offerings for data analysis and processing last year, the hype was immediate—and it just keeps getting better with every...
4 pain points that flare up in healthcare call centers
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with...
Infographic: Bundling up Salesforce with Simplus
Go on a Salesforce expedition with Simplus services
Navigating success in 2024: A guide to the wild terrain of organizational optimization
Welcome, fellow adventurers, to the wild terrain of organizational optimization in 2024! Just like setting up camp requires careful planning and the right gear, optimizing your...