The telecommunications and media industry holds a unique place in business, straddling multiple business models between subscription, services, hardware products, and content...
Articles & Insights
The latest and greatest in digital transformation thinking
What you need to know about energy & utilities in 2024
Energy and utilities, long assumed to be one of the more stable sectors generating consistent demand and revenue, may not always be a sure bet. With rising climate change...
What you need to know about manufacturing in 2024
The 2023 calendar year had some fluctuating fortune for manufacturers, with demand up and down and high borrowing costs keeping everyone on their toes—but the economy overall...
An AI-first cloud framework for any organization
What you need to know about financial services in 2024
The onslaught of fintech organizations has long been disrupting the financial services space at large, introducing a slew of new business models, technologies, and cultural...
What you need to know about high tech in 2024
The high tech industry has long been an example to other sectors of shining innovation, sleek operations, and devout customers. But recent years may be shifting that perception,...
What you need to know about Salesforce org optimization in 2024
Over 150,000 organizations use Salesforce to harmonize their customer-facing processes and empower employees with the data they need to reach them. That equates to millions of...
What you need to know about contact center modernization in 2024
Call centers are getting a makeover. Nine in ten company leaders report contact center self-service investments in the next two years, voice/text analytics usage has increased...
What you need to know about CDP in 2024
If you were part of any business data strategy conversation this past year, the drive toward CDP has inevitably come up. A customer data platform (CDP) is the new hot ticket...