Are your customers still waiting on hold, stuck in an endless loop of automated phone menus and “Eye of the Tiger” hold music? If so, it’s time to face the music: your contact center technology could be stuck in the...
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Navigating success in 2024: A guide to the wild terrain of organizational optimization
Welcome, fellow adventurers, to the wild terrain of organizational optimization in 2024! Just like setting up camp requires careful planning and the right gear, optimizing your business is all about streamlining...
How AI will transform contract lifecycle management
Artificial Intelligence (AI) has exploded in the past couple of years, in large part due to huge advances in AI capabilities and the democratization of very powerful AI offerings like ChatGPT. It has crept into many of...
Tapping unmarked revenue streams with servitization
Have you ever embarked on a trail to enjoy a new destination and experience? But instead of enjoying a scenic overlook or waterfall, you discover you’ve been walking in circles. That’s how most customers feel when...
Beyond data collection: The trailblazing impact of a well-prepared CDP
As companies strive to understand and connect with their audiences on a deeper level, the role of a Customer Data Platform (CDP) has emerged as a company’s trailhead in achieving this objective. At Simplus, we believe...
The 7 principles of excellent CLM user experience
The benefits of a great CLM system are many: streamlined processes, increased standardization, better transparency, and an ability to unlock the data in your contracts for data-driven business decisions. But, according...