When it comes to Salesforce, there’s a lot to think about. Robust business technology strategies know that while Salesforce is powerful and a huge uplift for any organization’s customer relations, it can also get very...
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Industry - Business Transformation Services
Does your organization need to consolidate technology vendors?
Stuck in the past: Outdated technology challenges in high tech contact centers
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver...
Infographic: Bundling up Salesforce with Simplus
Go on a Salesforce expedition with Simplus services
Navigating success in 2024: A guide to the wild terrain of organizational optimization
Welcome, fellow adventurers, to the wild terrain of organizational optimization in 2024! Just like setting up camp requires careful planning and the right gear, optimizing your business is all about streamlining...
Tapping unmarked revenue streams with servitization
Have you ever embarked on a trail to enjoy a new destination and experience? But instead of enjoying a scenic overlook or waterfall, you discover you’ve been walking in circles. That’s how most customers feel when...
Beyond data collection: The trailblazing impact of a well-prepared CDP
As companies strive to understand and connect with their audiences on a deeper level, the role of a Customer Data Platform (CDP) has emerged as a company’s trailhead in achieving this objective. At Simplus, we believe...
Guiding the expedition: How Advisory Services leads with a path forward
With further growth in AI capabilities, the race is on for companies to gain a competitive edge by updating the CRM to automate essential processes, reduce overhead costs with more efficient workflow, deliver...