The images were haunting. Videos showing flames, ash, smoke, and miles of smoldering structural and natural devastation along the California coastline. The fire danger is over, but the challenges facing thousands of...
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Industry - Business Transformation Services
Agentforce AI in Spring ‘25: What to watch
Salesforce has always been at the forefront of driving innovative solutions within the CRM space. With the Spring ’25 release, Salesforce continues to enhance its capabilities, especially when it comes to artificial...
Data Cloud in Spring ‘25: What to watch
Salesforce continues to enhance its Data Cloud offering with the Spring ’25 release, introducing groundbreaking features designed to empower organizations with more efficient data management, seamless integration, and...
Transforming manufacturing supply chains with Data Cloud and Agentforce AI
Supply chains in the manufacturing industry are the backbone of operations, ensuring that raw materials are sourced, products are created, and deliveries are made on time. Yet, managing supply chains has become...
AI-First Customer Experience Explainers: How to improve CX, what is the future of AI-driven CX, and how to leverage AI solutions in your business
How does AI improve CX? How can my business leverage those solutions? In this video, Suyash Awasthi, President of Simplus, dives into some of the most pressing questions we get from clients about the future with AI:...
The Global Infosys Salesforce Practice: A Top GSI Partner
The global Infosys Salesforce practice, inclusive of Simplus in AMER and ANZ, and Fluido in EMEA, now ranks among the top 10 GSI partners for Salesforce—and one of the top 5 for service capacity and capabilities.
Use cases for Agentforce AI and Revenue Cloud with Business Transformation Services
Take a look at what Agentforce AI and Revenue Cloud look like in this demonstration from Simplus’ Business Transformation Services experts.
Conversation hearts for your data and AI strategy
Ah yes! It’s that glowing time of year when sweethearts measure their love by the dozen and speak through boxes of chocolate. We feel it, too! Whether predicting future trends or personalizing customer experiences, the...
From data to dialogue: How Agentforce and Marketing Cloud humanize CX
Providing a top-notch product or service is essential—but have you ever stopped to consider how your customers feel when interacting with your company? Beyond features and pricing, the real game-changer is the...