Supply chains in the manufacturing industry are the backbone of operations, ensuring that raw materials are sourced, products are created, and deliveries are made on time. Yet, managing supply chains has become...
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Industry - Business Transformation Services
The Global Infosys Salesforce Practice: A Top GSI Partner
The global Infosys Salesforce practice, inclusive of Simplus in AMER and ANZ, and Fluido in EMEA, now ranks among the top 10 GSI partners for Salesforce—and one of the top 5 for service capacity and capabilities.
Use cases for Agentforce AI and Revenue Cloud with Business Transformation Services
Take a look at what Agentforce AI and Revenue Cloud look like in this demonstration from Simplus’ Business Transformation Services experts.
Conversation hearts for your data and AI strategy
Ah yes! It’s that glowing time of year when sweethearts measure their love by the dozen and speak through boxes of chocolate. We feel it, too! Whether predicting future trends or personalizing customer experiences, the...
AI-First Customer Experience Explainers: How to improve CX, what is the future of AI-driven CX, and how to leverage AI solutions in your business
How does AI improve CX? How can my business leverage those solutions? In this video, Suyash Awasthi, President of Simplus, dives into some of the most pressing questions we get from clients about the future with AI:...
From data to dialogue: How Agentforce and Marketing Cloud humanize CX
Providing a top-notch product or service is essential—but have you ever stopped to consider how your customers feel when interacting with your company? Beyond features and pricing, the real game-changer is the...
AI-First Customer Experience Explainers—What are agents?
What are agents? There are no dumb questions when it comes to the Agentic AI future. Let’s start with the basics. In this video, Steve Seo explains what agents are and how Agentforce works. He also provides examples of...
What is Data Cloud? The first step to stellar Agentforce
Over the past few decades, CRM solutions have evolved from simple contact management systems into comprehensive platforms that drive customer engagement, streamline operations, and boost sales. Fueled by the...
Data Cloud, high tech, and sustainability in 2025
Is 2025 the year for being green? As technology advances at breakneck speed, high-tech companies recognize their crucial role in shaping a greener, more sustainable future. For many companies, this shift isn't just...