Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver...
Blog
Industry - Service Cloud
7 banking contact center pain points that are costing you valuable CX
While the financial landscape evolves at warp speed, propelled by AI-supported technological innovations and customer-centric strategies, many banking call centers remain in a vacuum of archaic protocols and...
4 pain points that flare up in healthcare call centers
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the...
Tapping unmarked revenue streams with servitization
Have you ever embarked on a trail to enjoy a new destination and experience? But instead of enjoying a scenic overlook or waterfall, you discover you’ve been walking in circles. That’s how most customers feel when...
Winter ‘24: What manufacturing, energy, and utilities need to know
The latest seasonal update to Salesforce is Winter ‘24, and it’s prepared to keep manufacturing, energy, and utility businesses warm with innovation and efficient operations through the coming months. For energy and...
7 ways to offer automated CS for customers who can’t get no satisfaction
Less talk and more action. That’s the direction of today’s customer service innovations. Using automated customer communications to reduce the need for business interaction is a great goal. It can streamline...
‘Twas the night before Dreamforce… Where to find Simplus at DF23
The week of Dreamforce 2023 is finally upon us! Before all the incredible sessions and festivities kick off, here's one more look at all the ways you can find Simplus' presence throughout the streets of San Francisco....
We are a 2023 Salesforce Partner Innovation Award winner!
Infosys, Simplus, and Fluido are pleased to announce this win for the entire global Salesforce practice: We have been recognized as one of 2023's Partner Innovation Award recipients by Salesforce for the Industries -...
Choose Your Own Adventure ebook preview: Transformation in the financial services industry
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your...