Infosys, Simplus, and Fluido are pleased to announce this win for the entire global Salesforce practice: We have been recognized as one of 2023's Partner Innovation Award recipients by Salesforce for the Industries -...
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Industry - Media & Communications
Choose Your Own Adventure ebook preview: Transformation in the communications and media industries
Do not read this book from beginning to end, start to finish… Depending on what choices you make, your transformation can end in tremendous success—or lackluster, ill-adopted disaster. Through our upcoming Choose Your...
AI technology is giving communications and media companies something to talk about
To compete in this business, it’s time to get personal. Did you know 71 percent of consumers expect personalized interactions whenever they engage with a business? Companies are listening. Twilio research recently...
Communications and media’s guide to the Salesforce Summer ‘23 Release
For communications and media, the summer business market is hot—not only is the temperature rising on customer demands for entertainment, digital content, and virtually connecting with family and friends, but the...
Telecom trends in 2023—where are we now?
To be in the telecommunication industry is to ever be following the media consumption habits and inclinations of your target customers, and now more than ever those habits are on the verge of some big changes. Between...
Using Advisory Services to address customer service pain points
Our Simplus Advisory Services team worked with Nitel, a telecommunications provider, to overcome pain points with customer service
The five-point plan for successful Salesforce implementation in comms, media, and tech organizations
When companies face unmistakable signs of being outpaced by the competition, many companies that are trying to gain a foothold in the crowded comms, media, and tech space weigh the benefits of implementing Salesforce...
5 strategies that help comms, media, and tech maximize their Salesforce footprint
What made your company select Salesforce? Was it the brilliant simplicity of Sales Cloud? Or was CPQ the ticket to empower your sales team? Around 150,000 companies use Salesforce to manage better and analyze customer...
Innovation in a cooling economy: High tech, communications, and media
It’s tough times for all industries in the current economic climate, but high-tech, comms, and media have perhaps the most urgent concerns as consumers look for ways to trim expenses and bank scares wipe out some...