As 2024 draws to a close, it’s clear that the telecommunications industry has undergone significant changes. From the shifting dynamics of consumer expectations to the accelerating pace of digital transformation,...
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Industry - Media & Communications
Media and telco’s deep dive into Salesforce Winter ‘25 release
The Winter '25 release from Salesforce has rolled out some fantastic updates for the communications and media industry, enhancing capabilities and making workflows smoother. Let’s dive into the key updates that could...
4 ways Agentforce helps the telecom industry with data protection and cybersecurity
Did you know 87 percent of the world’s population uses a mobile phone? Surveys show almost seven billion mobile users are texting, taking selfies, shopping, trolling crushes on social media, and answering emails...
Revenue deep dive into Salesforce Winter ‘25 release
As we dive into the latest updates from the Winter '25 release, there's a lot to be excited about, especially if you're working in the revenue space. This release introduces features that streamline processes, enhance...
Quiz: How Does Your Managed Services Measure Up?
Please hold! A better customer experience in telco is on the line
Salesforce Data Cloud solutions for modern telecommunications contact centers
Digital contact center services in the telecommunications industry are continually evolving to meet customers’ growing expectations. For instance, 90 percent of customers rate quick resolution of their issues as a top...
Halftime check-in: The trends for communications and media in 2024 so far
Staying ahead of trends is imperative for businesses to thrive, but especially so in the constantly changing telecommunications and media sector. Halfway through 2024, several noteworthy trends have continued to...
