Digital contact center services in the telecommunications industry are continually evolving to meet customers’ growing expectations. For instance, 90 percent of customers rate quick resolution of their issues as a top...
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Industry - Media & Communications
Halftime check-in: The trends for communications and media in 2024 so far
Staying ahead of trends is imperative for businesses to thrive, but especially so in the constantly changing telecommunications and media sector. Halfway through 2024, several noteworthy trends have continued to...
Take a look at our Data Cloud for Telecommunications overview
A guide to Summer ‘24 for media and communications
For media and communications, staying ahead means always using cutting-edge technology to drive growth and enhance customer experiences. With the latest Salesforce Summer '24 release, enhancements for both sectors aim...
Industry stats telecom and information businesses need to know
3 ways communications and media companies are beating you with Salesforce Data Cloud
Looking for reasons to implement Data Cloud to leverage data management? If companies like AWS and Spotify aren’t reason enough to know companies in the communications and media industry need to ramp up their...
What’s new for media in the Spring ‘24 release
The media industry is always in demand—the question is where? In 2023 it became evident that traditional social media outlets are not going to sustain many media companies’ business models for very long, and the...
What you need to know about communications and media in 2024
The telecommunications and media industry holds a unique place in business, straddling multiple business models between subscription, services, hardware products, and content creation. A successful player in this space...
Year in review: How 2023’s trends shaped telco industry growth
In 2023, the telecommunications industry was expecting to confront the usual challenges: convergence of broadband and wireless technologies, mergers and acquisitions galore, and increased demands for seamless,...