As the high-tech industry continues to evolve, digital transformation is no longer just a trend—it’s a necessity. In 2025, the convergence of next-generation technologies and the rapid pace of innovation will reshape...
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Industry - High-Tech
2024 in review for the high tech sector
The high tech sector has seen transformative changes throughout 2024, shaping the way businesses operate and influencing the daily lives of consumers. This year, three pivotal trends have emerged and we’ve been...
Revenue deep dive into Salesforce Winter ‘25 release
As we dive into the latest updates from the Winter '25 release, there's a lot to be excited about, especially if you're working in the revenue space. This release introduces features that streamline processes, enhance...
Quiz: How Does Your Managed Services Measure Up?
Salesforce AI tools are transforming the high tech industry
Imagine having the power to understand your customers so well that every interaction feels tailor-made just for them. That’s what AgentForce and Data Cloud bring to the high-tech industry. Businesses can create...
High tech challenges solved with Salesforce Data Cloud
Everything high tech leaders need to know about Data Cloud
Generative AI is here, and it’s only going to get bigger. That’s right. What feels like the all-consuming conversation amongst high tech industry leaders is only in its infancy, and GenAI will only become more...
Halftime check-in: The trends for high tech in 2024 so far
Global revenues for the high tech space are projected to soar past $5 trillion, according to Gartner—a marker of unprecedented innovation. With growth like that, it’s clear 2024 is shaping up to be a pivotal year for...
Stuck in the past: Outdated technology challenges in high tech contact centers
Previously, we’ve identified common customer service pain points impacting healthcare and banking companies that haven’t yet implemented digital transformation. But what about contact centers trying to deliver...