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Industry - Healthcare
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Servitization and AI for healthcare contact centers
How AI solutions offer a healthy outlook for healthcare contact center success
A reliable call center customer experience is more important than ever. However, with growing expectations for faster resolution, varied access to customer support, and high attrition rates among healthcare center...
What’s new for healthcare in the Spring ‘24 release
The theme of 2023 for all industries may have been AI, but the boots on the ground in healthcare are still calling for simpler enhancements first. Whether it’s streamlined operations to match patients to the right care...
4 pain points that flare up in healthcare call centers
“Please hold. Your call is important to us.” Well, that’s an understatement. Contact centers across all major industries are the organization’s lifeline that connects them with customers. According to experts, the...
What you need to know about healthcare in 2024
The push for healthcare organizations to modernize has been growing stronger for years, but especially so since the pandemic practically forced patients, providers, payers, and more to adopt a more tech-savvy approach...
Year in review: How 2023’s trends shaped growth in the healthcare industry
In 2023, more and more people joined the bandwagon and took to wearable technology as a way to (literally) put their healthcare in their own hands. While exciting and often gamified, this technology is also raising...
