Smart Field Service Manager for Manufacturers

Manufacturing organizations with service-heavy operations have been transforming their contact center-based service solutions to include digitized service platforms. But with the changing times, the expectations around the field service arena have also been evolving; service leaders are now looking out for automated and intelligent field service solutions that not only offer improved, contactless, mobility-enabled field service management features but also perform intelligent dispatch operations.

This white paper manifests some of the key challenges of the as-is field service situation and presents possible remedies. The paper also introduces the Infosys Smart Field Service accelerator, a pre-configured service and field service solution that improves manufacturers’ service-related KPIs.

This white paper will cover…

• Current challenges with as-is field service models
• Best practices for service transformation
• Functionality overview of the Smart Field Service accelerator