With Salesforce’s launch of Agentforce and the evolution of generative artificial intelligence (AI), we are seeing an unprecedented amount of interest, focus, and experimentation by companies across industries deploying agents across their value chains. In areas like marketing, sales, and customer service, AI-enabled agents are fundamentally changing the way companies interact with and drive value for their customers. 

However, the reality is that this is just the beginning. The recent Agentic impact is in the experimental stage. The true transformational interventions and impacts are in our sights. We predict the game-changing impact will hit enterprises in early 2025.  Here are a few predictions we see coming!

 

Five transformation predictions for 2025 and beyond

 

1. The Future Is Agentic

Agentic AI workforce and technical capacity planning will become embedded in fiscal year planning and budgeting for large enterprises in the next two to three years.

 

2. Smarter AI Collaboration

Agent-to-agent orchestration will go beyond customer-facing use cases (e.g., Sales Agent communicating with a Service Agent to identify customer preferences) to include agent-led AI oversight, governance, and performance management.

 

3. Investments in Agentic AI Surge

Agentic-enabled business transformation will be a top three investment area in technical departments through 2027.

 

4. New Models for AI-Driven Development

New delivery models and methodologies for building experiences will include agents for development, DevOps, security, performance, and quality assurance testing.

 

5. Scaling with Governance for Success

Enterprises that approach Agentic AI workforce enablement with a strategic, scaled, governance-first approach will pull far ahead in their marketplace.

 

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Agentic AI is here to stay. Today it is in its infancy experimental stages. It has the power to truly transform businesses. In the next two years, organizations will be moving toward an AI-first methodology for enabling teams, building workflows, and creating customer experiences. Organizations that want to lead in their industry will start now by building a strategic roadmap that enables not only internal efficiencies, but also customer satisfaction, sales, security, and employee retention.