Building Customer Value Through New Business Models and Servitization in Manufacturing

In days gone by manufacturers held a monopoly on services associated with products sold. Today the landscape has changed, and manufacturers are finding themselves at a crossroads: embrace an accelerated servitization time to value or risk continuing on as is, losing out on more and more market share and revenue.

IDC’s report, Building Customer Value Through New Business Models and Servitization in Manufacturing, explores this exact disruption in the market and how it’s giving way to the emergence of new business models in service, leading to enhanced customer experiences. Dive in for key takeaways and recommended actions, specifically:

The top drivers for service lifecycle management efforts in manufacturing

How to become a service-centric organization

Common pitfalls to avoid or prepare for that ensure success in servitization

Servitization business model considerations for service and technology buyers