Make the shift to customer-centric everywhere.
Media and communications businesses pick Simplus to automate and personalize their delivery processes.
FEATURED CONTENT
Salesforce Agentforce™ for Telecommunications
Salesforce Agentforce™ for Telecommunications
FEATURED CONTENT
Data Cloud for Telecommunications
members with the utmost excellence, ease, and efficiency.
FEATURED CONTENT
Data Cloud for Telecommunications
Data Cloud enables users to service subscribers and plan
members with the utmost excellence, ease, and efficiency.
Transform customer and partner relationships
The loyalty and trust of your customer is top priority. As media and communications organizations evolve in the digital age, they need to unify their teams, partners, and data sources with a single source of truth across departments to speed up time to value and provide an omnichannel customer experience. That’s where Simplus comes in to guide implementation of self-service portals for partners and customers, community networks that build up brand, AI and data accuracy mechanisms, and a 360-degree customer view.
Telstra
Case Study
Through Advisory and Implementation services, Simplus helped Telstra reach and engage with customers in a modern way.
Nitel
Case Study
Simplus Advisory Services translated business processes from Nitel into Salesforce functionality and built a strategic vision.
Docero
Case Study
We leveraged process builder and more Salesforce tools to enhance Docero’s B2C contacts and leads and streamline workflows.
EC Hispanic Media
Case Study
EC Hispanic Media realized its processes weren’t scalable, so they contracted us to implement Salesforce CPQ in order to streamline their quoting, sales, and reporting processes.
Weave
Case Study
As Weave grew, their specific needs outgrew the native quoting functionality of Sales Cloud. It was decided that they would implement Salesforce CPQ to handle the custom pricing and quoting needs.
Achieve the digital customer experience with deep technical knowledge on your side.
Build tailored experiences to engage your customers and maximize customer lifetime value. Consistently connect customer experiences across multiple departments. To ensure success, your digital transformation needs to be designed, adopted, and trained with experts on board.
Achieve the digital customer experience with deep technical knowledge on your side.
Build tailored experiences to engage your customers and maximize customer lifetime value. Consistently connect customer experiences across multiple departments. To ensure success, your digital transformation needs to be designed, adopted, and trained with experts on board.
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FEATURED CONTENT
Revenue Cloud Roundtable: Lessons, Pitfalls and Best Practices
FEATURED CONTENT
Revenue Cloud Roundtable: Lessons, Pitfalls and Best Practices
Guide to Salesforce Summer ‘22 for communications and media
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A pulse check on telco, media, and tech 2022 trends
Halfway through 2022, we wanted to take a moment to check on how trends like Web 3.0 and remote work have evolved.
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For communications and media companies, there are several relevant updates in the Spring ‘22 release of Salesforce.
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INFOGRAPHIC: The latest telco industry trends
To survive and thrive in this fast-changing environment, telco companies will need to understand these industry trends.
Latest must-know trends in the media and entertainment industry
Consider some reasons digital transformation is the only viable option for media and entertainment companies to survive and thrive.