On-Demand Webinar
Evolving beyond Six Sigma: Shifting from product to customer
Part of the Leading Edge Growth Forum: Preparing for the Future of Manufacturing. Presented by The National Association of Manufacturers, Simplus, and Underwriters Laboratory.
Speakers
Anubhaw Bhushan
Director, Front Office Applications
Komatsu
Alyssa Suchy
Manufacturing Sales Director
Simplus
Jim Nader
Manufacturing Sales Director
Simplus
How manufacturers can achieve resiliency through customer centricity
Manufacturing has long been synonymous with Six Sigma development—relentless perfectionism and then releasing a new product. But a different project approach is necessary if manufacturers want to stay agile in digital transformation efforts meant to center on the customer. Learn what organizations can do to adopt a customer experience-focused mindset and transform in the ways that matter most.
Access the recording to hear:
- How manufacturers are approaching customer centricity
- Where to start to move from being a product-focused to customer-focused manufacturer
- Technology investments that accelerate the move to customer centricity
- Steps you can take to shift the organizational mindset and culture to put your customers first
Evolving beyond Six Sigma: Shifting from product to customer
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