Case Study
Global Telco Leader
Agentforce for elevated customer experience and service
At a glance
Services

The Challenge

About Global Telco Leader

The Outcome
After working with the global Infosys Salesforce Practice, the client now has a digital assistant for customer query messaging and a Knowledge Agent to resolve custom customer problems, powered by Agentic AI. This has led to tremendous gains for the business’ efficiency and customer satisfaction, including: