Healthcare workers are tired. 

With mounting pressures to reduce overhead costs, personalize patient care amid increasing workloads, and improve the overall efficiency and continuity of care by doing more with fewer resources, employees feel it. One study found a record number of nurses (62 percent) feel burned out. Although the rate is decreasing, studies still show that the burnout rate among physicians hovers around 45 percent. 

To kick off Dreamforce ‘24, Marc Benioff, Salesforce co-founder, chairman, and CEO, introduced Agentforce, a transformative generative AI tool designed to enhance operational efficiency, personalize patient care and improve patient outcomes. 

Salesforce Agentforce agents are advanced AI-driven tools designed to streamline and optimize various processes within the healthcare industry. These agents leverage the power of Generative AI to handle multiple tasks, from data analysis and administrative automation to personalized patient care. 

This innovative solution empowers healthcare professionals to focus on what truly matters—providing exceptional patient care. Here’s how: 

 

Data Management and Analysis

Challenge: Healthcare organizations deal with vast amounts of data, including patient records, clinical notes, and research findings. Managing and making sense of this data to improve patient care can be overwhelming.

Every second, the healthcare sector produces a staggering volume of data, continuously mined for critical insights. Healthcare accounts for about 30 percent of the world’s total data volume. By 2025, the data in healthcare is expected to grow at a compound annual rate of 36 percent. This growth rate outpaces other industries, 6 percent faster than manufacturing, 10 percent ahead of financial services, and 11 percent quicker than media and entertainment. Ninety-seven percent of this collected data goes unused, according to research. 

Solution: Agentforce utilizes advanced AI and natural language processing (NLP) to efficiently analyze large datasets, extract meaningful insights, and streamline data management. 

With NLP, Agentforce can analyze unstructured data from clinical notes, research articles, and patient interactions, enabling healthcare providers to extract meaningful insights and improve patient care. This allows healthcare providers to make data-driven decisions and enhance patient outcomes.

 

Operational Efficiency

Challenge: Administrative tasks such as scheduling, billing, and patient management can be time-consuming and prone to errors, reducing the time healthcare professionals can spend on patient care. While it’s hard to extract an exact number, published research found that 5 to 50 percent of all medical errors in primary care are administrative errors. 

One reason for these errors is employee burnout. Recent Indeed studies found that almost half (48 percent) of healthcare employees experience “at least one symptom of burnout, with 48 percent reporting feelings of exhaustion or energy depletion, and nearly 3 in 10 (29 percent) citing increased mental distance from their job and negativity/cynicism towards their current role.”

Solution: The key here is automation. Agentforce automates routine administrative processes to optimize workflow and reduce the burden on healthcare staff. By improving operational efficiency, healthcare providers can focus more on delivering high-quality care and less on paperwork.

 

Personalized Patient Care

Challenge: Seventy-two percent of patients want more personalized care. However, delivering customized care tailored to each patient’s unique needs and medical history is a complex task that requires extensive analysis and customization. 

Solution: Data shows that 79 percent of patients have confidence in physicians’ decision-making, but they feel technology can help deliver more personalized care.

Agentforce leverages generative AI to create personalized treatment plans by analyzing individual patient data and predicting outcomes. This ensures that patients receive customized care plans that are more effective and aligned with their specific health conditions, leading to better health outcomes and higher patient satisfaction.

In addition to tackling these challenges, Agentforce users can customize agents to help: 

Enhance Research and Development with a tool that facilitates drug discovery by simulating biological processes and generating potential compounds, significantly accelerating the R&D phase and reducing costs associated with traditional methods.

Support Decision-Making by providing real-time insights and recommendations to clinicians during patient consultations, helping them make informed decisions and improving the overall quality of care.

Train Through Simulation by creating realistic patient scenarios and simulations that help train healthcare professionals, improve their skills, and prepare them for real-life clinical challenges.

Overall, Agentforce stands out as a transformative Generative AI tool in healthcare, driving innovation, improving efficiency, and enhancing patient outcomes through its comprehensive capabilities.

As the healthcare industry evolves, the Simplus Business Transformation Services Team believes Salesforce Agentforce stands at the forefront, driving innovation and fostering a more responsive and effective healthcare ecosystem. 

Let’s discuss ways the latest innovations can enhance your Salesforce instance for a healthy employee experience, positive patient outcomes, and optimistic future growth.